Dealing with the CSA can be an extremely frustrating process, both for the PWC and the NRP. The best advice that I can give is that you should be persistent, but don’t make a nuisance of yourself. If you think the Agency is not dealing with something as quickly as it should, then chase them. On the other hand, give them a reasonable time to deal with matters, as unnecessary chasing is only going to slow the process down, not just for you but also for other users.
If you are the PWC, then give the Agency as many details as you can about the NRP, their whereabouts and their means. If you believe that they have failed to disclose all of their income, then give details of their lifestyle, if you feel it is inconsistent with the income disclosed. Don’t forget to give any details you have of the NRP’s capital assets (apart from their home), as these may increase the amount of child support if the assets are worth more than £65,000.
may make a ‘default maintenance decision’ whereby the Agency requires you to pay £30 a week for one child, £40 a week for two children and £50 a week for three or more children, until they get the information they require from you to make a maintenance calculation. If the calculation arrives at a lower figure than the default maintenance decision, you will still be liable for the default figure until the date of the calculation (if the calculation arrives at a higher figure, then you will have to make up the difference from the date the default maintenance decision started).
The NRP should also inform the Agency of any relevant special expenses, which may reduce the amount they are required to pay. These include costs relating to your contact with the children and the cost of paying certain debts incurred when you and the PWC lived together.